What is Customer satisfaction index?

This question relates to certain aspects of methodologies for customer satisfaction research. Here is the question: There is a huge body of literature on measuring customer satisfaction, generally with surveys and focus groups and similar methods. What...

working in retails sector is one of the tuff task. So taking into consideration the present scenario, Customer satisfaction is most important or employee satisfaction is important?

Just want to know what is the difference of customer service to customer satisfaction?

Is it true that high levels of customer satisfaction result in increase in the loyalty a customer feels toward a particular product or service. Are there contradictions to this no-brainer?

I work for a healthcare information and distribution company. I want to know what impact increased customer satisfaction would translate to in incremental sales revenue, and is there a corresponding revenue increase for each point increase in customer...

As they say on their site: "After a customer service request is solved, Zendesk can automatically contact your customers to collect feedback on their satisfaction with the support received." The metric generated by this feedback seems mostly...

Our startup is looking to implement a customer satisfaction metric that we can track over time. Our go-to plan is to use Net Promoter Score. However, before putting that in place, I thought I'd see if any Quorans have had success with other customer...

I need a list of consulting firms that specialize in designing and implementing customer satisfaction programs (could be also customer retention, customer service) in large diversified financial service providers. The list should display their clients...