Which business has extremely good customer service?

Let’s learn which business has extremely good customer service. The most accurate or helpful solution is served by Quora.

There are ten answers to this question.

Best solution

Do you have a moral obligation to patronize a local business which offers shoddy goods/services and has poor customer service?

After all, without your patronage, they might go out of business, and all the employees will have to find other work!

Answer:

This question is unanswerable without a more complete context. Patronize a local business offering shoddy...

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Kat Tanaka Okopnik at Quora Mark as irrelevant Undo

Other solutions

Small business banking: are great customer service and international wire transfers mutually exclusive?

Seeking new bank for our growing small business. Our priorities are great customer service and seamless international wire transfers. I'm looking for recommendations for customer-service oriented banks with a branch in San Francisco. Complications: My...

Answer:

Unrelated, but you are aware of how wire transfers are used for draining commercial accounts in the...

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paddingtonb at Ask.Metafilter.Com Mark as irrelevant Undo

How can you maintain excellent customer service for a business that relies upon call centers?

The hallmarks of great customer service (1:1 contact with people, solving the problem to the customer's satisfaction, and creating a customized solution to the problem irregardless of policy) seem inconsistent with the scale of customer service demanded...

Answer:

As Greg said, do what Zappos does: focus on the call center as a marketing tool and put incentives in...

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Evan Hamilton at Quora Mark as irrelevant Undo

What do american business consumers say about business to business customer service?

Why do you choose to buy from one company versus their competition? Are there specific problems you see in customer service today?

Answer:

Customer service plays a partial role in determining my vendors. If a vendor has a reputation as having...

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Marketer at Yahoo! Answers Mark as irrelevant Undo

How do you maintain customer service levels in a rapidly growing business?

One of the challenges we are facing recently as our business grows is to maintain the level of customer service that our customers are used to. We've hired ~10 employees in the last 6 months, and gone from a team of 4 in 2011 to 21 today.Our problem...

Answer:

You may have deeper issues than service levels slipping. Your swift hiring and lack of training time...

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Ken Larson at Quora Mark as irrelevant Undo

What's the ratio of total # of customer service contacts / total # of customer orders in a B2C business like Amazon's retail marketplace?

basicallly looking to get average # of contacts per customer order (e.g., "for every order, there are 0.5 customer service contacts at Company XXX"

Answer:

There isn't a systematic answer that can apply to any business. A great variety of criteria need to...

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Pascal Morniroli at Quora Mark as irrelevant Undo

As a customer of a locally owned business, (NOT A CHAIN), what is most important in customer service to you?

What could make a customers buying expierence more pleasureable...what is more important, being able to look the owner in the eye, selection, service after the sale, availability of product, that home town feeling, personal service?

Answer:

I always tell everybody I hire in our company to treat their customers like they would want to be treated...

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TIM J at Yahoo! Answers Mark as irrelevant Undo

Where can I hire a team of customer service reps for my new business?

I am looking to start an e-commerce website in the next year or so. I will need to hire a team of customer service reps to handle the customers questions and concerns, does anyone know of a company that provides customer service reps for businesses like...

Answer:

You may be looking for a call center or telephone answering service. Be aware that the customer service...

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fuzzybea... at Yahoo! Answers Mark as irrelevant Undo

What is the average $ customer service cost per contact personnel in a B2C business like Amazon?

i.e., what is ratio of total customer service tech cost for the whole department to total number of people working as customer service reps?

Answer:

Roughly $8-13 per contact.  Given Amazon has amazing Self-Service, I would expect these numbers to be...

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Kyle OConnor at Quora Mark as irrelevant Undo

Successful Business Customer Service Trends?

Hi Can anyone give me some examples of successful customer service ideas that was initally created by an organisation, but then it was followed by other organisations due to competition? For example: Tesco was the first supermarket to implement online...

Answer:

I think these three are probables :- - Direct Line Insurance by RBS - First Direct Bank by HSBC - Dell...

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Kai at Yahoo! Answers Mark as irrelevant Undo

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